Tickets
Type:
Management module
Included in:
All plans
Support:
Chat + Email
Give your clients a dedicated portal to open and track support requests. Tickets are automatically routed to the correct internal department and assigned to the right team member. Your team keeps full visibility, clients get professional responses, and nothing falls through the cracks.
Client Self-Service Portal
Clients open, track and comment on tickets through their own secure area — no email chains needed.
Department Routing
Tickets are automatically assigned to the correct department (dev, design, admin) and can be escalated in one click.
Status Tracking
Clients always know the status of their request. Configurable notifications keep everyone informed.
SLA Monitoring
Set response and resolution targets per ticket priority. Monitor compliance in real time.
